Privacy Policy – jilix.com Casino

1. Introduction

jilix.com Casino ("jilix.com," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the jilix.com platform (the "Platform"). This Privacy Policy describes how jilix.com collects, uses, stores, discloses, and protects personal information in connection with your use of the Platform.

This Privacy Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Republic of the Philippines, and its Implementing Rules and Regulations. jilix.com is registered as a personal information controller with the National Privacy Commission (NPC) of the Philippines.

By accessing or using the jilix.com platform, creating an account via the jilix.com Login page, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

If you do not agree with the terms of this Privacy Policy, please discontinue your use of the jilix.com platform immediately.

2. Information We Collect

jilix.com collects personal information that you provide directly, information generated through your use of the Platform, and information obtained from third parties where permitted by law. The categories of personal information we collect include:

2.1 Information You Provide Directly

• Registration Data: When you create a jilix.com account, we collect your full name, date of birth, email address, mobile number, and chosen username and password.
• Identity Verification (KYC) Data: To comply with regulatory requirements and process withdrawals, we collect copies of government-issued identification documents (e.g., driver's license, SSS card, UMID, PhilSys ID, or passport), selfie photographs, and proof of payment method ownership.
• Financial Data: We collect information about your deposits and withdrawals, including GCash account numbers, bank account details (BPI, BDO, Metrobank, and others), and transaction histories. We do not store full payment card numbers.
• Communications: Records of your communications with jilix.com customer support, including live chat transcripts and email correspondence.
• Responsible Gaming Data: Information you provide when setting deposit limits, requesting cooling-off periods, or applying for self-exclusion.

2.2 Information Collected Automatically

• Device and Technical Data: IP address, device type, operating system, browser type and version, and unique device identifiers.
• Usage Data: Pages visited, games played, session duration, betting history, and clickstream data.
• Location Data: General geographic location derived from your IP address, used to verify eligibility and comply with jurisdictional restrictions.
• Cookies and Similar Technologies: As described in Section 6 of this Privacy Policy.

2.3 Information from Third Parties

• Identity verification and fraud prevention service providers.
• Payment processors and e-wallet providers (e.g., GCash, PayMaya) for transaction verification purposes.
• Regulatory and law enforcement authorities where disclosure is required by law.

3. How We Use Your Personal Data

jilix.com uses the personal information we collect for the following purposes:

• Account Management: To create, maintain, and manage your jilix.com account, including processing your jilix.com Login credentials and account settings.
• Service Delivery: To provide you with access to casino games, sports betting, live dealer games, and all other features of the jilix.com platform.
• Identity Verification: To verify your identity, confirm your age (21+ requirement), and comply with Know Your Customer (KYC) obligations under applicable Philippine regulations.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, and other illegal activities on the jilix.com platform.
• Regulatory Compliance: To comply with applicable laws, regulations, and requests from competent authorities, including anti-money laundering (AML) obligations.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Responsible Gaming: To administer deposit limits, self-exclusion requests, and other responsible gaming tools you have activated on your jilix.com account.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, subject to your communication preferences. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the jilix.com platform.

4. Legal Basis for Processing

jilix.com processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and jilix.com — specifically, to provide you with access to the Platform and process your transactions.
• Legal Obligation: Processing is necessary to comply with applicable laws and regulations, including KYC, AML, and gaming regulatory requirements.
• Legitimate Interests: Processing is necessary for jilix.com's legitimate interests in fraud prevention, platform security, and business analytics, provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and non-essential cookies, processing is based on your freely given, specific, and informed consent. You may withdraw consent at any time.

5. Data Sharing and Disclosure

jilix.com does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Service Providers: Third-party vendors who assist jilix.com in operating the Platform, including payment processors, identity verification providers, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only on jilix.com's instructions and in accordance with applicable data protection laws.
• Regulatory and Law Enforcement Authorities: Where required by applicable law, court order, or regulatory directive, jilix.com may disclose your personal data to competent Philippine authorities, including the National Privacy Commission, PAGCOR, and the Anti-Money Laundering Council (AMLC).
• Fraud Prevention Partners: Third-party fraud detection and prevention services, to the extent necessary to protect the integrity of the jilix.com platform and its users.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of jilix.com's assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

6. Cookies & Tracking Technologies

jilix.com uses cookies and similar tracking technologies to enhance your experience on the Platform. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the operation of the jilix.com platform, including maintaining your login session and security features. These cannot be disabled.
• Performance Cookies: Used to collect anonymous information about how visitors use the Platform, helping us identify areas for improvement.
• Functional Cookies: Used to remember your preferences, such as language settings and game history, to provide a more personalized experience.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jilix.com platform.

7. Data Retention

jilix.com retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Specifically:

• Account and transaction data is retained for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations.
• KYC documentation is retained for the duration of your account and for five (5) years thereafter.
• Customer support communications are retained for three (3) years.
• Marketing data is retained until you withdraw your consent or request deletion, whichever is earlier.

Upon expiry of the applicable retention period, jilix.com will securely delete or anonymize your personal data.

8. Data Security

jilix.com implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jilix.com platform.
• Encryption of sensitive data at rest, including KYC documents and financial information.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits and penetration testing of the jilix.com platform.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

While jilix.com takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your jilix.com Login credentials.

9. Your Rights Under the Data Privacy Act

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilix.com:

• Right to Be Informed: The right to be informed of how your personal data is being collected and processed.
• Right of Access: The right to request a copy of the personal data jilix.com holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to jilix.com's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact jilix.com's Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days.

10. Children's Privacy

The jilix.com platform is strictly intended for individuals aged 21 years or older. jilix.com does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete such data and close the associated account.

If you believe that a minor has registered on the jilix.com platform, please contact us immediately at [email protected].

11. Third-Party Links

The jilix.com platform may contain links to third-party websites or services. jilix.com is not responsible for the privacy practices or content of such third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies solely to information collected by jilix.com through the jilix.com platform.

12. Updates to This Privacy Policy

jilix.com reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or platform features. Where changes are material, jilix.com will notify registered users via email or a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is indicated at the top of this page. Your continued use of the jilix.com platform following the posting of any update constitutes your acceptance of the revised Privacy Policy.

13. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or jilix.com's data processing practices, please contact our Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the jilix.com platform

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data protection rights have not been respected by jilix.com.